Maximising My Membership

Step 1: Start Dreaming

Maybe it’s a cruise, a beachside resort, a wine tour or an outback adventure that interests you? Whatever style of holiday you prefer, our role is to help you get inspired, make some destination recommendations, establish the dates you’d like to travel and start the booking process. Our Member Services Team is always available to provide you with advice on how to maximise your Membership. They can suggest holiday destinations that suit your specific needs, help you optimise your points to secure a dream holiday, alert you to upcoming special offers that you might like, and can, of course, assist with every aspect of booking your holiday.

Your first call with our Member Services Team

Soon after joining you will receive a welcome call from our dedicated Accor Vacation Club Member Services Team to help you start planning your first Accor Vacation Club holiday. Our Member Services Coordinators will:

Intro Introduce you to the Club and outline the benefits of your Membership

Overview Give you a comprehensive overview of how to log into and navigate the Membership website

Demo Show you how to book a holiday using the reservation system

Points Explain how the Points are allocated and redeemed

Seasons Take you through the Seasonal Calendar and explain how it operates

Team Introduce you to the Accor Vacation Club Teams, their roles and how each Team can help you

Shortly after this first phone call, you’ll also receive in the mail a Welcome Pack. This pack will contain:

• an overview of what the Club offers
• guest certificates that allow you to ‘gift’ your friends and families a holiday if you can’t get away
• your personalised Membership Card to use when checking in

If you have time during this first phone call, we’ll help you start planning your first holiday right away. If not, we’ll arrange for a second call to take place after you’ve had some more time to think about where you’d like to go and some possible dates.

View our properties

Step 2: Meet Us In Person (at Head Office) or  sign-up for a Member Education Workshop

A fantastic way to find out more about the holidays and experiences we offer is to request a Member Education Workshop.

Attend a workshop

If you're in the vacinity of our Head Office in Surfers Paradise you can organise a one on one Education Workshop, otherwise you can book in a workshop over the phone with out of our friendly Member Services team.

Network Attend our Member Mingles held at select Club Properties, where you can chat with other members and share holiday stories.

Step 3: Keeping In Touch

Our email updates

You’ll receive monthly emails from us presenting you with the latest travel specials, including:

• Club bargains and specials
• Accor Hotel hot offers
• New product announcements
• Resort updates
• Travel specials
• …and much more

Congratulations once again on choosing to make the Accor Vacation Club your partner in travel. We look forward to being of service to you. A lifetime of wonderful holidays await you. Welcome to the Club!

Exclusive Extras For Our Premiere Plus Members

Exclusive to our Première Plus Members, Accor Vacation Club Personal Benefits provide you with access to exclusive holiday destinations and experiences.

Personal benefits available to our Première Plus members include:

• Hotels Select
• Accor Vacation Club Travel
• Interval International